Cancellation and Refund Policy

Definitions

Hotel El Rullo: LMMGRUPSL, a limited liability company, operator of Hotel El Rullo. Client: A person who books and/or purchases services offered by Hotel El Rullo. Room: Accommodation offered by Hotel El Rullo. Additional Products: Additional services offered by Hotel El Rullo, such as massages, dinners, among others. Room Reservations

Hotel El Rullo offers rooms with refundable and non-refundable booking options. Refundable bookings are subject to cancellation policies that vary according to the type of room selected by the client. These policies will be clearly detailed when making the reservation. Non-refundable bookings are not eligible for a refund in case of cancellation. Cancellation and Refund of Room Reservations

The client can cancel a refundable booking up to 7 days before the scheduled arrival date. If the client cancels a refundable booking within the specified period, the corresponding amount will be refunded according to the terms and conditions agreed upon at the time of booking. Cancellations made outside the specified period are not eligible for a refund. Non-refundable bookings are not eligible for a refund in case of cancellation. Additional Products

Additional products, such as massages or dinners, purchased through the Hotel El Rullo website, are subject to the same cancellation and refund conditions as room reservations. Cancellation and refund policies for additional products will be clearly specified when making the reservation. Cancellation Procedure

To cancel a room reservation or an additional product, the client must contact Hotel El Rullo using the contact details provided on the website. The cancellation is considered valid once confirmed by Hotel El Rullo. Modifications and Exceptions

Hotel El Rullo reserves the right to make modifications to this cancellation and refund policy at any time and without prior notice. In exceptional circumstances, such as emergencies or unforeseen situations, Hotel El Rullo may consider exceptions to this policy at its discretion. Contact

For any inquiries related to cancellations and refunds, clients can contact Hotel El Rullo using the contact information provided on the website.