Privacy Policy

1. IDENTIFICATION

Identity: LMMGRUPSL, LIMITED LIABILITY COMPANY (hereinafter, “Hotel El Rullo”)

NIF: B-16872921

Address: CALLE AGUILERA CERNI N 34, 12192 Vilafamés, Spain

Data Protection Officer (DPO): you can contact our DPO through the following means:

Email: recepcion@elrullo.es

Phone: +34 640 930 614

2. INFORMATION AND CONSENT

By accepting this Privacy Policy, the user is informed and gives their free, informed, specific, and unequivocal consent for the personal data provided through the website located at the URL www.elrullo.es (hereinafter, the “Website”) to be processed by LMMGRUPSL, HOTEL EL RULLO, as well as the data derived from their navigation and any other data they may provide in the future to LMMGRUPSL.

The user must carefully read this Privacy Policy, which has been written clearly and simply to facilitate its understanding, deciding freely and voluntarily whether they wish to provide their personal data to LMMGRUPSL, Hotel El Rullo.

3. MANDATORY PROVISION OF DATA

The data requested in the Website forms are generally mandatory (unless specified otherwise in the required field) to fulfill the established purposes. Therefore, if they are not provided or not provided correctly, they cannot be addressed, without prejudice to the user being able to freely view the Website content.

4. FOR WHAT PURPOSES WILL LMMGRUPSL, ELRULLO.ES PROCESS THE USER’S PERSONAL DATA AND FOR HOW LONG?

The personal data provided through the Website will be processed by Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company for the following purposes:

4.1. Data provided for room reservations, either through this Website or through the “contact center” service (call center, email, or chat) for individual or group reservations: – Manage the reservations requested by the user. – Send confirmation or documentation of the made reservation.

4.2. Data provided to register as a registered user on Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: – Manage your registration request within the chosen modality. – Verify that the user meets the requirements to register within the selected modality, whenever Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company deems it convenient or necessary. – Process and respond to possible information requests made by the user. – Search for promotions that meet the user’s selected needs.

4.3. Data provided for publications on the BLOG owned by Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: – Manage the publication of user comments on the Website. – Manage subscription and/or unsubscription to the blog’s Newsletter. – If necessary, control the content of user comments and, if appropriate, delete those whose content does not comply with the applicable conditions of this Website at the discretion of Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company.

4.4. Data provided for modification and cancellation of reservations: – Manage the requests for modification or cancellation of reservations requested by the user to Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company. – Manage inquiries made to Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company regarding reservation modification or cancellation.

4.5. Data provided for the sending of personalized commercial communications about different services: – Manage registration in the commercial communications service sent by HOTEL EL RULLO, LMMGRUPSL about the offered services.

4.6. Data provided for the sending of the Newsletter: – Manage subscription to the Newsletter, made through the channel provided on the ELRULLO.ES Website.

4.7. Data provided in contact forms and the website: – Manage user contact and information requests through the channels provided for this purpose on the ELRULLO.ES website. – Manage the submitted request.

4.8. Data provided in cart recovery forms: – Send a reminder of the unfinished reservation by the user or, if applicable, the searches made by the user.

4.9. Manage the password reset for third-party loyalty programs in which you participate on elrulo.es: – Communicate with the owner of the loyalty program regarding the password reset request. – Manage the requested password change.

4.10. Manage contact requests and information inquiries made by website users: – Receive, respond, and manage contact requests and information inquiries made by website users.

4.11. Service management: – Manage the online check-in process so customers can complete check-in through electronic means. – Manage customer preferences provided during the check-in process. – Manage the online check-out process so customers can complete check-out through electronic means.

4.12. Data provided through the chat available on the Website: – Receive, respond, and manage inquiries made through the chat on the Website.

4.13. Perform analysis on the use of the Website and check user preferences and behavior.

5. WHAT USER DATA WILL elrullo.es PROCESS?

Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company will process the following categories of user data:

5.1. Data provided for room reservations on the Website, either through this Website or through the “contact center” service (call center, email, or chat) for individual or group reservations: – Identification data: name, surname, nationality. – Contact details: email address, phone number. – Transaction data for goods and services. – Economic, financial, and insurance data. – Stay preferences.

5.2. Data provided to register as a registered user on Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: – Identification data: name, surname, nationality, and address. – Contact details: email address, phone number. – Employment detail data: profession, sector. – User and/or owner identification codes or keys.

5.3. Data provided for publications on the BLOGs owned by Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: – Identification data: name, surname, nationality, and address. – Contact details: email address.

5.4. Data provided for modification and cancellation of reservations: – Identification data: name, surname, nationality, and address. – Contact details: email address. – Transaction data for goods and services. – Economic, financial, and insurance data.

5.5. Data provided for the sending of personalized commercial communications about different services of Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: – Identification data: name, surname, nationality, and address. – Contact details: email address.

5.6. Data provided for the sending of personalized commercial communications about different services of Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: – Identification data: name, surname, nationality, and address. – Contact details: email address.

5.7. Data provided for the sending of the Newsletter: – Identification data: name, surname, nationality, and address. – Contact details: country of residence, email address. – Personal characteristics data: Language.

5.8. Data provided in contact forms and the website: – Identification data: name, surname, nationality, and address. – Contact details: email address, phone number. – Transaction data for goods and services.

5.9. Data provided in the cart recovery form: – Contact details: address and email address.

5.10. Manage the password reset for third-party loyalty programs in which you participate at Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: – Identification data: name and surname of the contact person. – User and/or client identification codes or keys.

5.12. Manage contact requests and information inquiries made by website users: – Identification data: name and surname of the contact person. – Contact details: email address. – Inquiry made.

5.13. Service management: – Identification data: name, surname, nationality. – Contact details: email address, phone number. – Transaction data for goods and services. – Economic data: credit card and/or payment methods. – Stay preferences.

5.14. Data provided through the chat available on the Website: – Identification data: name and surname of the contact person. – Contact details: email address. – Inquiry made.

5.15. Perform analysis on the use of the Website and check user preferences and behavior. – Navigation data.

If the user provides data of third parties, they declare having obtained the consent of the same and commit to transferring the information contained in this Privacy Policy to them, exonerating Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company from any responsibility in this regard. However, Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company may carry out periodic verifications to confirm this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

6. WHAT IS THE LEGITIMACY OF PROCESSING THE USER’S DATA?

The legitimacy for processing your personal data will be as follows:

6.1. Data provided for room reservations on the Website, either through this Website or through the “contact center” service (call center, email, or chat) for individual or group reservations: the execution of the contract between the parties. 6.2. For managing registration as a registered user, the consent requested. However, if you withdraw your consent, it will not affect the lawfulness of the treatments carried out previously. 6.3. For managing and publishing comments or publications sent by users on the BLOG, the consent provided by the user. If you withdraw your consent for the publication of comments, they will be deleted by Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company from the Website. 6.4. For modification and/or cancellation of your reservation, the execution of the contract between the parties. 6.5. For sending personalized commercial communications about different services, the consent provided by the user. 6.6. For sending personalized commercial communications about different services of Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company, the consent provided by the user. 6.7. For sending the Newsletter, the consent provided by the user. 6.8. For sending the contact forms and Corporate webpage, the consent provided by the user. 6.9. For cart recovery and reminder, the consent provided by the user. 6.10. For managing the password reset for third-party loyalty programs in which Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company participates, the consent provided by the user. 6.11. For managing contact requests and information inquiries made by website users, the consent provided by the user. 6.12. For using the chat available on the Website, the consent provided by the user. 6.13. For analysis on the use of the Website and checking user preferences and behavior; the legitimate interest of Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company. To satisfy its legitimate interest in controlling service quality and evaluating customer satisfaction, Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company may use user navigation data on the Website to assess the products and services offered and/or acquired and perform analysis of this information to improve services. – This processing responds to Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company’s need to adapt its operations and the products and services offered to user preferences and expectations.

– The consents obtained for the aforementioned purposes are independent, so the user may revoke one without affecting the others.

– To revoke such consent, the User can contact Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company through the following channels: recepcion@elrullo.es

7. TO WHOM WILL THE USER’S DATA BE SHARED?

General Privacy Policy

7.1. Data provided for room reservations on the Website, either through this Website or through the “contact center” service (call center, email, or chat) for individual or group reservations: – Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company, only for internal administrative purposes and/or for the purposes previously indicated. – The hotel owner where the user will stay to be aware of the accommodation conditions and the user can stay in the hotel, therefore, the transfer is necessary.

7.2. Data provided for publications on the BLOG owned by Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: – The data provided by the user will be published on the Website, making them accessible to anyone who accesses it.

7.3. Data provided for modification and cancellation of reservations: – Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company, only for internal administrative purposes and/or for the purposes previously indicated. – The hotel owner where the user will stay to be aware of the accommodation conditions that have been modified and/or canceled, therefore, the transfer is necessary.

7.4. Data provided in contact forms: – Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company, only for internal administrative purposes and/or for the purposes previously indicated.

7.5. Data provided for managing the password reset for third-party loyalty programs in which Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company participates, to these third-party entities.

8. INTERNATIONAL DATA TRANSFERS

Regarding the international transfer of data, the user’s data may be transferred internationally under the following premises:

8.1. Data provided for room reservations on the Website, either through this Website or through the “contact center” service (call center, email, or chat) for individual or group reservations: – To the hotel owners where the user will stay, possibly located outside the European Economic Area, making the transfer necessary for the user to stay in the reserved hotel.

8.2. Data provided for modification and cancellation of reservations: – To the hotel owners where the user will stay, possibly located outside the European Economic Area, making the transfer necessary for the user to stay in the reserved hotel.

8.3. Data provided for managing the password reset for third-party loyalty programs in which Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company participates, to these entities if located outside the European Economic Area. This transfer will be carried out to process the request, making it necessary for management.

9. DATA RETENTION

Your data will be retained for the following periods:

9.1. Data provided for reservations, either through the Website or contact center (call center, email, or chat) for individual or group room reservations: will be retained during the contractual relationship and, once finalized, for the statute of limitations for legal actions that may arise from it. 9.2. Data provided to register as a registered user on Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: as long as the user does not revoke the consent provided. However, if you withdraw your consent, it will not affect the lawfulness of the treatments carried out previously. 9.3. Data provided for publications on the BLOGs owned by Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: will be retained as long as the user does not revoke the provided consent. 9.4. Data provided for modification and cancellation of reservations: will be retained during the contractual relationship and, once finalized, for the statute of limitations for legal actions that may arise from it. 9.5. Data provided for the sending of personalized commercial communications about different services of Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: will be retained as long as the user does not revoke the provided consent or opposes the reception of communications. 9.6. Data provided for the sending of personalized commercial communications about different services of Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company: will be retained as long as the user does not revoke the provided consent or opposes the reception of communications. 9.7. Data provided for the sending of the Newsletter: will be retained as long as the user does not revoke the provided consent for this purpose. 9.8. Data provided in contact forms and the website: will be retained for the necessary period to process and respond to the request and, once finalized, for the statute of limitations for legal actions arising from the request. 9.9. Data provided in the cart recovery form: will be retained for the necessary period to manage the submitted request. 9.10. Data provided for managing the password reset for third-party loyalty programs in which Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company participates: will be retained until the request is processed. 9.11. Data provided for managing contact requests and information inquiries made by website users, until the resolution of the inquiry. Once resolved, the inquiry may be anonymized to be retained by Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company for historical-statistical purposes. 9.12. Data provided through the chat available on the Website: will be retained for 10 months and then deleted. 9.13. Perform analysis on the use of the Website and check user preferences and behavior, will be retained for one year. After this period, the analysis may be anonymized to be retained by Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company for historical-statistical purposes.

10. USER RESPONSIBILITY

The user:

– Guarantees that they are over eighteen (18) years old and that the data provided to Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company are true, accurate, complete, and updated. To this end, the user is responsible for the veracity of all the data they communicate and will keep the provided information suitably updated so that it corresponds to their real situation.

– Guarantees that they have informed third parties whose data they provide, if they do so, of the aspects contained in this document. They also guarantee that they have obtained their authorization to provide their data to Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company for the specified purposes.

– Will be responsible for false or inaccurate information provided through the Website and for the damages, direct or indirect, that this causes to Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company or third parties.

11. EXERCISE OF RIGHTS.

The user can send a written request to Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company, at the address indicated in the header of this Policy, or by email to RECEPCION@ELRULLO.ES, attaching a photocopy of their identity document, at any time and free of charge, to:

– Revoke the consents granted. – Obtain confirmation of whether Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company is processing personal data concerning the user or not. – Access their personal data. – Rectify inaccurate or incomplete data. – Request the deletion of their data when, among other reasons, the data are no longer necessary for the purposes they were collected. – Obtain from Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company the limitation of data processing when any of the conditions provided for in data protection regulations are met. – Request data portability provided by the User in cases provided for by regulations. – Contact Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company through the following address: recepcion@elrullo.es – File a complaint regarding the protection of their personal data with the Spanish Data Protection Agency at Calle de Jorge Juan, 6, 28001 Madrid, when the user considers that Hotel ELRULLO.ES, LMMGRUPSL Limited Liability Company has violated the rights recognized by applicable data protection regulations.